Head of IT Operations at Seven Up Bottling Company

Seven Up Bottling Company is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most-loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Hthe ome & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

Now, Seven Up Bottling Company is recruiting to fill the position below:

Job Title: Head of IT Operations

Location: Lagos
Employment Type: Full-time
Sector: FMCG

Responsibilities

  • Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
  • Service Improvement: Identifying and pursuing service improvement initiatives.
  • Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
  • To meet targets and expectations for internal customer service and support performance
  • Measure Customer Satisfaction, and understand the main pain points for the users.
  • Effectively build, manage, develop, and train the service desk team
  • Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives
  • Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.

Requirements

  • B.Sc / HND in a related field.
  • 7 years+ experience in a forward-progressing technology management background
  • Proficiency in the Microsoft Suite, especially Excel.
  • ITIL certified.
  • COBIT certified.
  • Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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